Fulfillment Policy for Billing Services
1. Purpose
This policy outlines the procedures and standards for fulfilling billing services to ensure accuracy, timeliness, and customer satisfaction.
2. Scope
This policy applies to all billing-related services provided by First Choice MedBilling, LLC, including invoicing, payment processing, account reconciliation, and customer support.
3. Service Delivery
3.1 Invoicing
• Invoices are generated and sent within the first week of each month.
• Invoices include a detailed breakdown of services, rates, revenue collected if applicable, and total amount due.
3.2 Payment Processing
• Accepted payment methods include credit/debit cards, Zelle and ACH transactions
• Payments are due within 15 days of the invoice date unless otherwise agreed upon in writing.
3.3 Late Payments
• A late fee of 1.5% may be applied to overdue invoices.
• Services may be suspended after 30 days of non-payment until the account is brought current.
4. Dispute Resolution
• Billing disputes must be submitted in writing within 15 days of the invoice date.
• Disputes will be acknowledged within 2 business days and resolved within 2 business days, depending on complexity.
5. Refunds and Adjustments
• Refunds or billing adjustments are issued only in cases of overpayment, duplicate charges, or verified billing errors.
• Refunds are processed within 3 business days of approval.
6. Customer Support
• Billing support is available via email during business hours: M – F 8:00am – 5:00pm.
• All inquiries are responded to within 2 business days.
7. Confidentiality
• All billing information is handled in accordance with applicable data protection laws and internal privacy policies.
8. Policy Review• This policy is reviewed annually and updated as needed to reflect changes in services, regulations, or business practices.